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Interview Guide

An Interview Guide provides a structured framework for conducting effective research interviews. It ensures key topics are covered while allowing for flexibility in the conversation, leading to richer insights.

60-120 min1-1 peopleHard
When to Use

Use this method when you need to gather in-depth qualitative data from individuals to understand their experiences, needs, and perspectives on a specific topic or service.

How It Works

Solves: Lack of focus in interviews, missing key information, inconsistent data collection across multiple interviews.

Step-by-Step Instructions
Follow these steps to facilitate this method
  1. 1

    Step 1: Define Research Objectives (15 min). Clearly articulate the goals of the interview and the specific information you seek to gather.

  2. 2

    Step 2: Identify Key Topics (15 min). Brainstorm the main themes and areas you want to explore during the interview.

  3. 3

    Step 3: Develop Questions (30 min). Craft open-ended questions for each topic, encouraging participants to share detailed responses. Include probing questions to delve deeper into their answers.

  4. 4

    Step 4: Structure the Guide (15 min). Organize the topics and questions in a logical sequence that flows naturally during the interview.

  5. 5

    Step 5: Pilot Test (Ongoing). Conduct practice interviews to refine the guide and ensure clarity and effectiveness.

Facilitator Tips
  • Actively listen and probe for deeper understanding.
  • Be flexible and adapt the guide based on the participant's responses.
  • Maintain a neutral and unbiased demeanor.
Variations
  • Use visual aids or prototypes to stimulate conversation.
  • Incorporate participatory design activities into the interview.
  • Conduct group interviews or focus groups instead of individual interviews.
Source: Service Design ToolsLearn more