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Issue Cards

Issue Cards are a method for sparking discussion and generating new perspectives by isolating specific elements onto individual cards. This technique helps groups break free from familiar thinking and explore different interpretations of a problem.

30-60 min3-12 peopleMedium
When to Use

Use Issue Cards when a team is stuck in a rut, needs to explore a problem from multiple angles, or requires a structured way to prioritize key areas of focus.

How It Works

Solves: Creative block, narrow perspectives, difficulty prioritizing issues.

Step-by-Step Instructions
Follow these steps to facilitate this method
  1. 1

    Step 1: Identify key issues, keywords, insights, or features related to the problem. (10 min)

  2. 2

    Step 2: Write each element on a separate card. Use concise and clear language. (10 min)

  3. 3

    Step 3: Facilitate a group discussion around the cards. Encourage participants to share their thoughts, add new information, and make connections between cards. (20 min)

  4. 4

    Step 4: Prioritize the cards based on relevance, urgency, or impact. (10 min)

  5. 5

    Step 5: Document key insights and next steps based on the prioritized issues. (10 min)

Facilitator Tips
  • Keep the content of the cards simple and focused to avoid bias.
  • Encourage participants to build on each other's ideas and challenge assumptions.
Variations
  • Use images or drawings on the cards instead of text.
  • Combine Issue Cards with other brainstorming techniques, such as mind mapping.
  • Use different colored cards to represent different categories of issues.
Source: Service Design ToolsLearn more