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Pop-Up Research

Pop-Up Research involves conducting brief, informal interviews or usability tests in real-world locations frequented by the target audience. This method is effective for quickly gathering insights from diverse user groups in their natural environment.

60-120 min2-10 peopleHard
When to Use

Use this method when you need to rapidly gather user feedback from a broad audience, particularly hard-to-reach groups, or to understand regional variations in user behavior and needs.

How It Works

Solves: Difficulty reaching specific user groups or understanding user behavior in real-world contexts.

Step-by-Step Instructions
Follow these steps to facilitate this method
  1. 1

    Step 1: Identify target locations based on where your target users are likely to be. (30 minutes)

  2. 2

    Step 2: Contact venues to obtain permission and schedule research sessions. (30 minutes)

  3. 3

    Step 3: Prepare a concise research plan with clear objectives and short tasks or questions. (30 minutes)

  4. 4

    Step 4: Work in pairs: one to recruit participants, the other to facilitate the session and take notes. (Ongoing)

  5. 5

    Step 5: Approach potential participants, explain the research purpose briefly, and obtain informed consent. (Ongoing)

  6. 6

    Step 6: Conduct short interviews or usability tests, aiming for 10-minute sessions. (Ongoing)

  7. 7

    Step 7: Document findings, pack up equipment, and thank participants. (15 minutes)

Facilitator Tips
  • Be prepared to adapt your research plan based on the environment and participant availability.
  • Ensure you have a clear and concise explanation of your research purpose to quickly engage potential participants.
  • Prioritize ethical considerations, including informed consent and data privacy.
Variations
  • Focus on specific demographics within the location.
  • Use different types of incentives to attract participants.
  • Adapt the research questions or tasks based on initial findings.
Source: GOV.UK Service ManualLearn more