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Side-by-Side Comparison (Efficiency Testing)

Side-by-Side Comparison is a method to demonstrate the efficiency of a new system or process by directly comparing it to an existing one. By measuring key metrics in parallel, teams can visually showcase improvements and gain stakeholder buy-in.

60-120 min2-5 peopleHard
When to Use

Use this method when you need to prove the value of a new solution or process by showing concrete improvements over the existing one. It's particularly effective for demonstrating efficiency gains.

How It Works

Solves: Skepticism about the benefits of a new system, difficulty quantifying improvements, lack of stakeholder buy-in.

Step-by-Step Instructions
Follow these steps to facilitate this method
  1. 1

    Step 1: Identify specific tasks or processes to compare between the old and new systems. (15 minutes)

  2. 2

    Step 2: Define key metrics to measure efficiency, such as time taken, number of steps, or error rate. (15 minutes)

  3. 3

    Step 3: Perform the tasks in both systems, recording the time and other metrics for each. (30-60 minutes)

  4. 4

    Step 4: Analyze the data and calculate the percentage improvement in efficiency. (15 minutes)

  5. 5

    Step 5: Create a visual representation of the results, such as a video or chart, to clearly demonstrate the improvements. (15 minutes)

Facilitator Tips
  • Choose tasks that are representative of common user workflows.
  • Ensure that the testing environment is consistent for both systems.
  • Focus on metrics that are meaningful to stakeholders.
Variations
  • Involve users in the testing process to get their feedback.
  • Use A/B testing to compare different versions of a system.
Source: Service Design Tools (Unboxed Case Study)Learn more