Situation-Behavior-Impact (SBI)
SBI is a structured feedback technique that promotes objectivity and clarity by focusing on specific situations, observable behaviors, and their resulting impact. It helps reduce defensiveness and encourages constructive dialogue.
Use SBI when delivering both positive and negative feedback to individuals, especially when aiming to avoid subjective interpretations and assumptions.
Solves: Difficulty delivering constructive criticism without triggering defensiveness or misinterpretations.
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Step 1: (2 minutes) Clearly define the **Situation** where the behavior occurred. Be specific about the context.
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Step 2: (5 minutes) Describe the **Behavior** you observed. Focus on what you saw or heard, avoiding assumptions or judgments.
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Step 3: (5 minutes) Explain the **Impact** of the behavior. Share how it affected you, the team, or the project.
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Step 4: (3 minutes, optional) Inquire about the person's **Intent** behind their actions to understand their perspective.
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Step 5: (5 minutes) Encourage reflection on the feedback and discuss potential alternative behaviors for the future.
- Emphasize the importance of describing behaviors objectively, without adding personal opinions.
- Encourage the feedback receiver to actively listen and ask clarifying questions.
- Use SBI in a group setting to provide feedback on team dynamics.
- Adapt SBI for self-reflection to identify personal areas for improvement.