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Stakeholder Map

The Stakeholder Map is a visual tool used to identify and analyze all individuals, groups, or organizations impacted by or having influence over a project. It helps clarify roles, relationships, and potential challenges within the project ecosystem.

30-60 min2-20 peopleMedium
When to Use

Use this method at the beginning of a project to understand the landscape of stakeholders, their interests, and their potential impact on the project's success. It's particularly useful when navigating complex projects with multiple parties involved.

How It Works

Solves: Lack of clarity about who is affected by a project, potential conflicts between stakeholders, overlooking key influencers.

Step-by-Step Instructions
Follow these steps to facilitate this method
  1. 1

    Step 1: Define the project scope. (5 min)

  2. 2

    Step 2: Brainstorm a list of all potential stakeholders. (10 min)

  3. 3

    Step 3: Create a 2x2 matrix with axes representing 'Level of Influence' and 'Level of Interest/Engagement'. (5 min)

  4. 4

    Step 4: Place each stakeholder on the map based on your assessment. (15 min)

  5. 5

    Step 5: Discuss the implications of the map and identify strategies for managing relationships with each stakeholder group. (20 min)

  6. 6

    Step 6: Document key insights and action items.

Facilitator Tips
  • Encourage diverse perspectives when identifying and assessing stakeholders.
  • Be prepared to adjust the map as the project evolves and new stakeholders emerge.
  • Consider using different colors or symbols to represent different types of stakeholders.
Variations
  • Create a more complex matrix detailing what each stakeholder brings to the others.
  • Use different axes based on the specific project needs (e.g., 'Level of Support' vs. 'Level of Opposition').
  • Conduct stakeholder interviews to gather more detailed information about their perspectives and motivations.
Source: Service Design ToolsLearn more